Política de reembolso
Items Damaged During Transit
Upon receipt of your Eclipse Optics product, you are obliged to conduct a thorough examination immediately. Should the item be found defective or damaged, it is incumbent upon you to notify us within a period not exceeding seven (7) days from the date of receipt, for the purpose of rectification.
To facilitate improvements in our quality control measures and to successfully file a damaged item claim with the shipping carrier, submission of photographic evidence of the damaged product is required. Acknowledging the rare possibility of damage during transit, we stress the importance of inspecting the product promptly upon delivery to ascertain their safety for use.
If approved for a return, the customer shall bear the cost of return postage for any returns, which must be executed within seven (7) days from the date of approval. No restocking fees shall be applied.
Please contact us to obtain the return shipping address. Upon receipt of the returned merchandise, a refund shall be processed within twenty-four (24) hours.
Other Returns
Effective Date: 1 July 2024
1. Eligibility for Returns
- Time Frame: Returns must be initiated within seven (7) days from the date of receipt.
- Condition: Items must be unused, undamaged, and in their original packaging with all accessories and documentation included. Any eyewear with visible signs of wear, scratches, or alterations will not be eligible for a return.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
2. Non-Returnable Items
- Custom-Made Products: Prescription lenses and custom-made eyewear are non-returnable unless there is a manufacturing defect.
- Sale Items: Items marked as final sale cannot be returned.
3. Return Process
- Initiate Return: To initiate a return, please use our return page
- Return Authorization: The return portal will review your request and, if approved, will provide you with a Return Authorization (RA) number and instructions for sending back the item.
- Shipping: In most cases, customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns.
- Packaging: Ensure the item is securely packaged to prevent damage during transit. Include the RA number and a copy of the original receipt inside the package.
4. Inspection and Refunds
- Inspection: Once we receive your return, it will be inspected to ensure it meets our return criteria. This process may take up to 5 business days.
- Refunds: If your return is approved, a refund will be processed to the original method of payment within 7-10 business days. Shipping costs are non-refundable.
- Partial Refunds: In certain situations, partial refunds may be granted (e.g., items not in their original condition, missing parts, etc.).
5. Exchanges
- We allow for exchanges on a case by case basis.
6. Damaged or Defective Items
- Reporting: If you receive a damaged or defective item, please contact us immediately at info@eclipseoptics.us and include your order number. Please follow the instructions above for damaged item returns.
- Resolution: See the above policy
7. Warranty
- Coverage: Our eyewear is covered by a 30-day warranty against manufacturing defects. This warranty does not cover normal wear and tear, accidental damage, or misuse.
- Claims: To make a within-policy warranty claim, contact our customer service team with proof of purchase and a description of the issue. For extended warranty claims, please refer to the email you received as part of your extended warranty purchase.
8. Contact Us
If you have any questions or need further assistance, please contact us at:
Email: info@eclipseoptics.us
Phone: (385) 314-3700